Privacy Policy

1. Introduction

BlackHawk Landscaping ("we," "us," or "our") is a licensed landscaping and hardscape contractor operating in Danville, California and the surrounding East Bay area (License #1114756). This Privacy Policy explains how we collect, use, and protect the personal information you provide when visiting our website at blackhawkbuilds.net, submitting a quote request, or communicating with us by phone, email, or text message.

By using our website or submitting your information through our contact forms, you agree to the practices described in this Privacy Policy. If you have any questions, please contact us at the information provided at the bottom of this page.

2. Information We Collect

We collect information you provide directly to us, including:

Your name, phone number, and email address when you submit a quote request or contact form
Your property address if provided for the purpose of scheduling a site visit
Details about your project that you include in form submissions or messages
Communications between you and our team by phone, text, or email

We also collect certain technical information automatically when you visit our website, including:

Your IP address and general geographic location
Browser type and device information
Pages visited and time spent on the site
Referring website or search query that brought you to our site

This technical information is collected through cookies and Google Analytics (described further in Section 7).

3. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your quote request or inquiry
To schedule and confirm site visits and project appointments
To send project updates, photos, and communications related to your active project
To send SMS text messages if you have opted in (see Section 4)
To send occasional follow-up messages or promotions by text or email, where permitted
To improve our website and services through analytics
To comply with legal obligations

We will not use your information for purposes not described here without your consent.

4. SMS & Text Message Communications

If you provide your phone number through our contact form or verbally to our team, you may opt in to receive SMS text messages from BlackHawk Landscaping. These messages may include project updates, appointment confirmations, promotional offers, and follow-up communications.

Opt-In: By providing your phone number and checking the SMS consent box on our contact form, or by texting our number and agreeing to receive messages, you consent to receive text messages from BlackHawk Landscaping.

Opt-Out: You may opt out at any time by replying STOP to any text message you receive from us. After opting out, you will receive one final confirmation message and then no further texts. You may also call us at (925) 678-5729 or email Bhlandscape21@gmail.com to request removal from our messaging list.

Message Frequency: Message frequency varies depending on your project status. You may receive up to several messages per week during an active project, and occasional messages otherwise.

Message and Data Rates: Message and data rates may apply depending on your carrier and plan. BlackHawk Landscaping does not charge for SMS messages, but your carrier's standard rates apply.

Help: Reply HELP to any message for assistance, or contact us directly at (925) 678-5729.

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

Service providers: We may share information with third-party vendors who help us operate our business, such as our CRM platform (GoHighLevel), SMS messaging provider, and email marketing tools. These providers are contractually required to protect your information and use it only for the services they provide to us.
Legal compliance: We may disclose your information if required by law, court order, or government authority.
Business transfers: In the event of a sale or transfer of our business, your information may be transferred as part of that transaction.

6. Data Retention

We retain your personal information for as long as necessary to provide you with our services, comply with legal obligations, resolve disputes, and enforce our agreements. If you request deletion of your information and we are not legally required to retain it, we will delete it within a reasonable time frame. To make a deletion request, contact us at Bhlandscape21@gmail.com.

7. Cookies & Analytics

Our website uses cookies — small text files stored on your device — to improve your browsing experience and collect analytics data. We use Google Analytics to understand how visitors interact with our site, including which pages are most visited and how users navigate the site. This data is aggregated and does not personally identify individual visitors.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on. You can also control cookies through your browser settings, though disabling cookies may affect certain features of the site.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

The right to request a copy of the information we hold about you
The right to request correction of inaccurate information
The right to request deletion of your information
The right to opt out of SMS communications at any time by replying STOP
The right to opt out of marketing emails by clicking "unsubscribe" or contacting us directly

To exercise any of these rights, please contact us at Bhlandscape21@gmail.com or call (925) 678-5729.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us:

BlackHawk Landscaping
Danville, CA
Phone: (925) 678-5729
Email: Bhlandscape21@gmail.com
License #1114756